I found doing business with Larry and his staff to be a pleasure. My case was not one where they were going to make a ton of money, but I was certainly treated like a valued customer.
I was never kept waiting, whether it was an in-person appointment or a phone call. During my initial meeting with Larry, he gave me his undivided attention, not taking phone calls or any other interruptions.
During the several months that it took to settle my case, my case manager at Larry's office was in touch with me weekly. I really don't know how they could improve their services. My experience was nothing but pleasant.